How pathetic---begging online for Verizon Long Distance service!
We are routing you to a chat representative. Thank you for contacting Verizon. Your average wait time is 1 seconds.
You are now chatting with 'Shane'
Shane: Hello. Thank you for visiting our Verizon chat service. How can I help you set up your new service and save with a Verizon bundle?
you: I signed up for your long distance in september yet I am still being charged by my previous vendor.
Shane: I will be happy to help you with that.
Shane: Your order might not have been placed properly at that point of time, I'd recommend you place your order again online and keep this chat window open so I can assure you that your order is completed and you will get long distance from Verizon
Shane: You can continue with your order. Let me know if you have any questions.
you: I need to know what happened. I am being charged still by my old vendor and don't want to pay them. I remeber getting an email from verizon to confirm that I wanted to change. what happened? what date?
Shane: As I said your order might not have been completed the last time, that's the reason you are still being charged by your current provider.
you: so what do we do? please process my spetember order
Shane: You will need to place your order again now online.
you: that is what I am trying to do. you can't take it?
Shane: What exactly does it say on the order page?
you: I want to add the e-values plan
Shane: Yes you can surely add the E-values plan. Select the plan and proceed further with your order and let me know if you have any questions.
Shane: I will be very happy to assist you with all your questions
you: its still updating my order
you: is this normal that it takes over 4 minutes. It is still "updating"
Shane: Please try refreshing your current page 2-3 times by pressing "F5" key on your keyboard.
you: 12/7/2009 5:53:18 PM Sorry, we are unable to continue your order at this time. Please try again later or contact your local Verizon business office for assistance.
Shane: It is just a web site error let me send you a fresh link to proceed further.
Shane: Please click here
Shane: Please select your phone plan and proceed further with your order process.
you: Please contact the Verizon local business office. 12/7/2009 5:58:02 PM Sorry, we are unable to continue your order at this time. Please try again later or contact your local Verizon business office for assistance. For Your Home Customer Service 1 800-VERIZON
Shane: I apologize for the error that you are facing on the web site, please try back after some time.
you: seems like I should stick with my previous carrier since it doesn't look like Verizon wants my business.
Shane: In that case I suggest that you place your order for your service using Internet Explorer 6.0 browser as Verizon website is not supported by Fire Fox browser.
Shane: Occasionally we do experience intermittent outages. Please try ordering on line again in a few hours.
Shane: I hope I have resolved your reason for contacting us today. Thank you for using Verizon's chat service. If you have any additional questions, please do not hesitate to contact us again.
Your chat session has been terminated by the Verizon chat representative.